Work From Home Live Chat Agent Job at Swipe Tec, Janesville, WI

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  • Swipe Tec
  • Janesville, WI

Job Description

This is a remote position.

Job Summary

We are looking for a skilled and enthusiastic Full-time Chat Agent to provide top-notch customer support through our online chat platform. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced digital environment.

Key Responsibilities

  • Engage with customers via our live chat platform, addressing inquiries, resolving issues, and providing product information
  • Maintain a high level of customer satisfaction by delivering prompt, accurate, and friendly service
  • Handle multiple chat conversations simultaneously while ensuring each customer receives personalized attention
  • Identify and escalate complex issues to appropriate departments or supervisors when necessary
  • Collaborate with team members to share knowledge and best practices for improving customer service
  • Document customer interactions and update customer records in our CRM system
  • Stay up-to-date with company policies, products, and services to provide accurate information to customers
  • Participate in ongoing training and development programs to enhance skills and knowledge
  • Contribute to the development of FAQs and knowledge base articles to improve self-service options for customers
  • Provide feedback and suggestions for improving chat support processes and customer experience

Requirements

Qualifications

Required:

  • Excellent written and verbal communication skills in English
  • Strong typing skills with a minimum of 50 WPM
  • Proficiency in using computers and various software applications
  • High school diploma or equivalent
  • Ability to work full-time, including evenings, weekends, and holidays as needed
  • Strong problem-solving and decision-making skills
  • Excellent multitasking abilities and attention to detail
  • Patient and empathetic approach to customer service
  • Ability to work independently and as part of a team

Preferred:

  • Previous experience in customer service, preferably in a chat support role
  • Familiarity with CRM systems and chat support software
  • Associate's or Bachelor's degree in a related field
  • Knowledge of e-commerce platforms and online shopping processes
  • Proficiency in additional languages (Spanish, French, or Mandarin a plus)

Skills and Competencies

  • Communication Excellence: Demonstrate superior written communication skills, with the ability to convey information clearly and concisely in a chat environment. Adapt communication style to suit different customer needs and personalities.
  • Technical Proficiency:


Job Tags

Full time, Remote work, Afternoon shift,

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