Job Description

Requisition No: 861319 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER II - 76002253

 Pay Plan: Career Service

Position Number: 76002253 

Salary: $42,561.72 Annually 

Posting Closing Date: 10/03/2025 

Total Compensation Estimator 

Division of Motorist Services

Bureau of Motorist Compliance

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Shandalanae Edwards-Barnes. (850) 617-2430

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This position is responsible for managing a caseload and carrying out multiple assignments in a very busy and fast paced work environment. The incumbent is responsible for reviewing complaints received by the department regarding licensed drivers and applicants whose ability to drive is questionable due to a mental or physical impairment and determining the best course of action. This position is authorized to analyze incoming medical reports and obtain additional medical records and laboratory reports for review by the Medical Advisory Board. This position is responsible for making sure recommendations are made in accordance with the Medical Advisory Board Guidelines and pertinent Florida Statutes. The incumbent is authorized to revoke the driving privilege of any applicant or licensed driver who has been determined by the Medical Advisory Board to be medically unsafe to drive. Lastly, this position is authorized to advise customers regarding requirements for reconsideration.

Knowledge, Skills, and Abilities

• Knowledge of medical disabilities that can directly affect driving ability
• Knowledge of medical terminology and conditions
• Experience in reviewing/ screening medical reports and identifying relevant information and making appropriate recommendations and/ or determinations
• Skill in written and verbal communication
• Skill in composing letters
• Knowledge of driver license records
• Knowledge of Microsoft Office and Microsoft Outlook
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to research and apply problem solving techniques
• Ability to work independently 

Preferred Qualifications

• Preference will be given to candidates with the following:
• A minimum of 2 years casework experience in a program involving adjusting, examining, investigating or processing claims; 2 years in customer service
• Composing letters and tracking correspondence
• Analyzing information and conducting research/investigating; proofreading, editing or verifying information for accuracy or compliance
• Handling confidential materials
• Working in a health-related field and/or 1 year of professional experience in a driver license program
• Interpreting and applying rules, regulations policies and procedures
• Associate’s degree or higher in a medical field from an accredited college or university
• Knowledge of medical terminology and medical conditions
• Fluent in Spanish. For credit in fluency, applicants MUST document their ability to read, write, and speak Spanish on the resume and/or applicant profile. Proof of fluency may be required at the time of interview

General Information

• The elements of the selection process may include a skill assessment and/or oral interview
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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